AMGE and AMGE vendors carefully inspect all shipments. Customers must inspect their shipments upon delivery prior to signing the release. Customers who will not be signing for their order when it is delivered, are responsible to see that the person signing has read and understands AMGE’s terms and conditions. You or your receiving agent must check your order upon receipt for accuracy and possible concealed damage, and notify AMGE of any discrepancies within 24 hours. Undiscovered damage claims not noted on the delivery receipt cannot be made with a carrier or AMGE.
Return & Exchange Policy
Merchandise, except for products that were specially ordered and/or assembled for the customer, may be returned within 30 days of the receipt of the product.
Before returning items, it is necessary to call and speak with your sales representative to obtain an RMA # for your return. Fill out a Return Merchandise Authorization Form and once you have received your rma # and been instructed where to return the item you are responsible for shipping charges back to that address. Once issued, RMA numbers are valid for 30 days from the date issued and items must be received in that time frame. Please reference this number in a clear location on the outside of the package when returning product. The customer shall be responsible for the return of any unused product and agrees to use only reputable carriers capable of providing proof or delivery and insurance for the value of the shipment.